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Considerations on Conferring Logos, Lodging Complaints and Delisting
- All decisions of The Caring Company Scheme are fully formulated and monitored by the Hong Kong Council of Social Service and the relevant committees (hereinafter referred to as “HKCSS”).
- Companies and organisations that have received the Caring Company / Caring Organisation Logo must agree to the value, mission and vision of the Caring Company Scheme and comply with the validation criteria.
- HKCSS shall not associate with companies / organisations whose businesses or practices are considered contradictory to the values and missions of the Council. Admission to the Caring Company Scheme is at the Council’s sole discretion.
- HKCSS reserves the right to withhold the applications or delist the Caring Company / Caring Organisation logo status of companies / organisations in the interest of the integrity of the Caring Company Scheme.
- In the event of any conviction involving a criminal offence within or outside Hong Kong jurisdiction, any verdict of ethical conviction brought by a statutory body, or any judgment of infringement of business ethics and / or lack of credibility by the Caring Company Scheme, HKCSS reserves the right of issuing warnings to the concerned company or organisation and revoke its right to use the Logo.
- Companies and organisations have made self-declarations on business ethics in their applications. In the event of suspicion of infringing business ethics, HKCSS reserves the right to suspend the company / organisation from using the Logo until the Caring Company Scheme is satisfied that clarification from the concerned company / organisation aligns with the declaration.
- HKCSS will not address complaints regarding contracts or commercial disputes. However, if a complaint is related to business ethics, integrity, or violations of any adjudication criteria of the Caring Company Scheme, the concerned company / organisation will be asked to provide further information.
- In case of a dispute with the results, please notify in writing (either via email or post) within 30 working days from the date of the result notification.
